Frequently Asked Questions
How can I contact customer support if I have questions or encounter any issues with my products?
You can reach our via email at everkin@everkin.com or through our website.
What international shipping and logistics options do you provide?
We offer comprehensive international shipping solutions including FOB, CIF, EXW, and DDP terms. We partner with reliable logistics providers like DHL, FedEx, and Maersk for air and sea freight. We also can handle export documentation and customs clearance procedures.
What payment methods do you accept for international orders?
We accept secure international payments via T/T (wire transfer), L/C (Letter of Credit), D/P, and major credit cards through our secure payment gateway.
Can you provide product customization and OEM/ODM services?
Yes, we specialize in product customization and OEM/ODM services. We can customize packaging, branding, product specifications, and even develop entirely new products based on your requirements. Our R&D team works closely with clients to ensure all customizations meet international quality standards and market requirements.
How do you handle samples before bulk orders?
We offer both standard and customized sampling options. Standard samples can be delivered within 3-5 working days, while customized samples may take 10-15 days depending on specifications. Sample costs are typically refundable against future bulk orders. We also provide a comprehensive sample kit featuring our bestselling products at a nominal charge.
What certifications and compliance standards do your products meet?
Our products comply with major international standards including CE, RoHS, REACH, FCC, and UL certifications. For specific markets, we ensure compliance with region-specific regulations such as UKCA for the UK market and PSE for the Japan market. We can provide all necessary certification documentation with each shipment for smooth customs clearance.
What are your production and delivery lead times?
Our standard production lead time is 20-30 days after order confirmation and deposit receipt. For large volume or customized orders, lead time may extend to 30-45 days. Shipping times vary by destination: 3-5 days for express air freight, 20-30 days for standard sea freight. We could provide detailed production schedules with milestone updates throughout the process.
